1) Are you a trading company or a factory?
Factory ,engaged in wooden urn field over 20 years
2) Why your company is new ?
We used to do OEM for trading companies and wholesalers until this year ,we start to export by ourself as well. Although we are new company but crystal is professional international business man who has more than 6 years of international trade experience.Our production team have been produced wooden cremation urn over 15 years.
3) What design have you already manufactured ?
First ,all design on Alibaba platform that you have seen can be produced by our factory. And 90% of design on USA and Canada market have been produced by us.
4) Which clients do you work with ?
Because we are the source factory, we know very well that our products will eventually be sold to many end buyers across the sea. At the same time, in order to ensure the benefits of every seller in the intermediate process, we will not make a rough offer, and we give priority to cooperate with wholesalers. If your MOQ per size is not up to our requirements, in order to save you time and money, please purchase from your local wholesaler. We will provide best price to reputable wholesalers , then we believe that our wholesalers have competitive price to give their customers. By the way , we can also quote price according to different quantity grades and different range of the exchange rate between RMB and US dollars. If raw materials cost reduce or increase , we will update price to you in time as well.
5) What kind of packaging comes with this product? Does your price include customizing this packaging?
We have four packages way at least ,for package details ,please click this link : Package Details We will quote price after know whether you need customize packaging. after that ,price will add package cost accordingly.
6) How do you ensure the product quality ?
First of all, we have more than 15 years of experience in making these products, our company name, company culture, company vision is mean to do the first quality products, so we will attach great importance to product quality, quality is our lifelong pursuit of the goal whether it is low cost or high cost products Second ,we control the quality from the raw materials of our products, at the same time ,all urn products will be strictly controlled the quality in the process of cutting, assembly, painting, packaging Last but not least, products pictures and video during each production process ( cutting ,assemble ,painting, package ,shipping) will be taken and collected and share it with you via email or WhatsApp. Let you keep an eye on the progress of product production. We are sure you will be very satisfied after our first cooperation
7) How do you ensure the delivery time after I wholesale wooden urns?
Normal delivery time is 25-35 days for 10K pcs The delivery date of the cedar box need 50-60days at least because of special processing time for raw materials ,so our cedar urn box customer will place orders and prepare goods continuously every year. Since November every year, Shandong government will carry out environmental quality monitoring and require the factory to stop production continuously. Therefore, the factory cannot work normally at the end of each year and the delivery time will be appropriately extended. Therefore, our customers will prepare goods in advance. Our factory only produce wooden urn products ,we are specialized in the production of a product, so the delivery time will be strictly completed on time, and try to finish in advance. We hope you can give us the purchase plan in advance, and we will cooperate with you to provide a stable supply of goods.
8) How to ship the goods and What is shipping time ?
Our nearest sea port is Qingdao .if send goods by sea for 20 or 40GP container , you can use yourself shipping agent or use other agent we suggest. The aim is to find the most suitable agent to send goods safely and quickly If send goods by sea with CIF term ,shipping time is about 30-40days If send goods by sea with DDP term ,shipping time is about 25-30days by quick boat ,and 35-45days by slow boat.
9) What is the internal capacity of your wooden urn finial?
Available in all kind of cubic inch ( 25,40 ,80,100 and so on)
10) Can you provide photos, specifications and a price quotation at differing order quantities?
YES，will do it
11) Does the prices of funeral urns you quoted include adding our 1 color logo to the product? If not, what does that cost?
Logo cost will be calculated according after get your logo artwork.
12) Who is the main contact at the factory that can speak English on a voice call?
Please contact with our sales representative Mrs .Crystal , her mobile phone &whatsapp : 008615962459316
13) Where is the urn funeral factory located, what is full address?
Guyingji village, Guyingji town, Caoxian county, Heze city, Shandong province, nearest airport is Qingdao airport. The nearest high-speed rail station is Shangqiu North Station
14) Can myself or my agent visit your factory please?
Sure ,welcome and we will pick you up at Caoxian railway station or Shangqiu North Station
15) Do you know the current tariff code and rate for importing into the USA?
HS code we use is 4420909090 (wooden urn),The goods fumigation certificate can be provided as well.
16) Are there any patents or trademarks on usa cremation urns in the USA?
Not have yet at present
17) Do you refund sample cost please?
Yes , sample cost will be certainly refund when buy mass goods .
18) Can you custom other design wood columbarium urn please?
Yes , welcome to show us the design and we calculate price first , by the way , we will sign NNN documents if you need.
19) What is your payment way please ?
At present , The current payment method is 30% deposit, 70% balance payment before delivery. When our Alibaba platform is opened, we can also trade through Alibaba platform in the future
20) What if my goods are faulty?
We quality check all our products before shipping them out, however if you receive a faulty product we are happy to replace it and send them together with next order.
21) Is there any other question from seller ?
Yes , we'd like you share us your detailed contact information so that we can conact with you in the fast way in the future. Trust is built little by little. If you meet us accidentally, it will be the happiest thing for us, because you need a reliable and professional factory, and we need a wholesaler with good reputation for long-term cooperation. You are welcome to visit the factory, drink Tsingtao Beer together, talk about business together, and talk about life goals together.